Convincing your prospects to
purchase from you is a hard job, but have you ever thought that you're making
the process twice as difficult for both parties if your prospects are convinced
but don't know how to buy from you? No matter how good you are at convincing
your prospects, they won't buy if they find the process cumbersome.
First, you will want to check
that people can find your order form easily and hassle-free. You can write a
clear, concise paragraph to direct your prospects to your order form so that
you can minimize the chances of them getting lost. You can also reduce the
chances of losing prospects by putting a prominent link to your order page from
every other page on your site.
Also, do you offer multiple
payment options? Some people may feel comfortable paying via Paypal, some may
only want to pay with their credit card and others might want to send a cheque.
The more options you offer, the better your chances of covering your prospects'
desired payment method. After all, it wouldn't make any sense to sell hard to a
prospect only to find that they won't be able to pay you when they want to.
On the other hand, you will
want to prove that you are a credible merchant. Is your order form secured
using encryption technology? You would want to look into SSL for this. You can
also offer a money back guarantee so that people will feel confident about
buying from you. How about after sales support? Who do they contact when they
have problems after purchasing?
Alternatively, you can add
customer testimonials, your contact information, address, and so on to boost
your prospects' confidence. Make them feel safe about buying something from
you, a total stranger to them on the other end of the Internet.
As a conclusion, it would be
very pitiful if you sold hard and sold well to a prospect and something goes
wrong when he or she is ready to pay. Eliminate any chances of that to maximize
your profits!
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